Greetings, esteemed Pro Radio enthusiasts! Thank you for gracing us with your presence as we embark on yet another delightful journey through time. Today, we’re thrilled to share some valuable yet perhaps lesser-known insights with you.
Our focus revolves around the Updates and Support service tailored for the Pro Radio WordPress Theme. Join us as we delve into the intricacies of this indispensable feature.
Extend your Updates and Support service today:
- Option 1: go to the AddOns page https://pro.radio/shop/cart.php?gid=addons
- Option 2: contact us via helpdesk
- 1. What is the “Updates and Support” service?
- 2. What is the advantage of having it up to date?
- 3. Can I use my Pro.Radio WordPress Theme without updates and Support service?
- 4. How can I reactivate the service if it expired?
- 5. Is it worth keeping it active?
- 6. Pricing clarification
- 7. Want to extend your Support and Updates service?
What is the “Updates and Support” service?
The Updates and Support service is a side-service linked to any Pro Radio WordPress Theme lincense. yet, it’s not the license itself, but a separate entity.
Now, this concept seems hard to understand for some customers, since it’s different from other types of licensing, and that’s why we are now going to clarify how it works:
License VS “Updates and Support”
A Pro Radio WP license is valid for a lifetime, granting you the perpetual right to utilize the software (Pro Radio WordPress Theme) in conjunction with our Pro Radio plugins on the domain associated with the license. This ownership is yours indefinitely and does not expire.
Upon the initial purchase of a license, you automatically receive 1 year of complimentary Updates and Support service.
The Support and Updates service is required to:
- Update Pro Radio WordPress theme and plugins
- Make new installations
- Request support
One year following the acquisition of any Pro Radio WP license, our system initiates an optional proforma process. This gives you the opportunity to prolong the Updates and Support service for an additional year, and the cost is significantly lower than purchasing a new license—approximately 60% less.
By opting for this extension, you secure access to all the latest features, security enhancements, and functional updates for another year. Additionally, you continue to enjoy premium features like technical support, new templates, demos, and widgets for Elementor.
The decision to extend this service lies entirely in your hands; you’re free to choose whether to embrace these ongoing benefits or continue using the theme without updates and support. Regardless of your choice, rest assured that your site will continue to function seamlessly.
What is the advantage of having it up to date?
There are tons of advantages in keeping the service active.
- You can access new features as soon as they are out
- If you encounter any bug, our team will fix it for you in less than 24 hours
- You’re safe and souond with cutting edge security improvements to make sure your website is secure
- We are here to help with any theme-related technical question
- You can access hundreds of radio station website and Photoshop templates
- Till you keep it active, your price never changes
Can I use my Pro.Radio WordPress Theme without updates and Support service?
Yes, the license is yours forever, for the website domain linked to that license. The theme doesn’t cease any functionality, except for the updates.
How can I reactivate the service if it expired?
There could be various reasons why you haven’t extended your Updates and Support access, and now you’re eager to reinstate it. This is entirely understandable, and there’s no issue with that!
Whether you’ve come across a new feature for your radio, need to reinstall your site from scratch, or fancy a refresh with a new demo, it’s all good! To access these benefits, simply reactivate your Updates service.
However, please note that this process isn’t automatic and requires our assistance.
If your service has expired and you wish to extend it, kindly initiate a request from your client area. Our dedicated staff will promptly reactivate the service for you within a couple of hours.
To do so, please contact us via helpdesk: https://pro.radio/shop/submitticket.php?step=2&deptid=1
Once reactivated, your website can access again to new theme and plugins versions, and you can contact our tech department for any question.
Is it worth keeping it active?
In 3 years since the launch of Pro Radio WordPress Theme, we published 650+ new features and improvements, 139 theme updates, and 350+ demo pages across 20+ demo websites and counting.
You can check here the list of improvements, and judge by yourself.
Pricing clarification
If your support service expired and your previous invoice had a different price, is possible that when reactivating the Updates and Support service this price changes. At the time of writing, the price is 49$/year, while one year ago it was 46$, and in 2022 it was 35$.
As any company, we need to cope with prices changes, so we need to update our pricing plans accordingly.
As a token of our appreciation for your loyalty, it’s worth noting that our policy is designed to maintain a fixed price for Updates and Support as long as you keep it active. In fact, certain customers are currently enjoying the benefit of paying only $29 per year, adhering to the old 2020 pricing, simply because they’ve consistently kept their subscription active.
In the long term, maintaining continuous activation proves to be more advantageous. By doing so, you not only ensure your website stays current with the latest updates but also secure the guarantee of a fixed price for the years ahead.
Want to extend your Support and Updates service?
Please contact us via helpdesk: https://pro.radio/shop/submitticket.php?step=2&deptid=1
